Guidelines and Policies
Last updated on February 19, 2026
Welcome to the crave. Trust & Legal Center. Below you will find all legal agreements, privacy frameworks, and regulatory disclosures governing the crave. food delivery app, Crave XP Instamart network, merchant portal, and rider platforms.
Terms of Service
General user terms, delivery conditions, customer account guidelines, and dispute resolutions.
Privacy Policy
How we collect, encrypt, and handle personal data, location telemetry, and account security.
Cookie Policy & Settings
Details on essential cookies, performance tracking, and how to configure browser storage.
Security & Vulnerabilities
Platform security architecture, SSL encryption standards, and vulnerability reporting.
FSSAI Guidelines & Compliance
Food safety norms, merchant licensing requirements, and dark store hygiene standards.